Terms Of Service

Last update: 5th November 2022

All services provided by FRANKHOST (FRANKHOST Uganda Ltd.) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Ugandan law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless FRANKHOST (FRANKHOST Uganda Ltd.) from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to FRANKHOST (FRANKHOST Uganda Ltd.)’s servers, or any other server on the Internet. Links to such materials are also prohibited.

The following are strictly prohibited uses and may result in immediate suspension and/or termination if discovered on Your account:

  • Chobots, Starbound, Runescape
  • Denial of Service (DoS) attacks
  • Port scanning
  • PUBLIC TOR/VPN/Proxy/Any kind of anonymity services (VPN and Proxy usage is fine if they are only used by the customer)
  • Torrents
  • Illegal downloads / Piracy
  • Virtual currency (*coin) mining
  • HentaiAtHome
  • IP spoofing
  • Fake / Replica product websites
  • World Community Grid
  • HYIP websites
  • Booter / Stresser websites
  • HitLeap or any artificial traffic creation
  • iBusinessPromoter or similar software
  • LIULIANGKUANG
  • On VPS only:CPU and I/O intensive operations, unless specifically stated that the services comes with DEDICATED CPU cores.

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITH OR WITHOUT NOTICE. ADDITIONALLY, FRANKHOST (FRANKHOST Uganda Ltd.) MAY NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS. That being said – FRANKHOST (FRANKHOST Uganda Ltd.)’s team would not scan manually through the end user’s files, unless a valid abuse report is received, a court order is received or local authorities request this to be done.

Traffic Usage

All account plans come with a predetermined monthly amount of traffic allowance. We charge $1.00 per GB over the allowance and offer multiple upgrade options if you decide to upgrade to a higher bandwidth plan, prior the end of your billing term. This is in regard to VPSs. Services might be suspended by our team, once the bandwidth limit has been reached.

IRC

We allow IRC to be hosted on our servers, as long as it is used for lawful purposes

Server Abuse

Any attempt to undermine or cause harm to a server or customer of FRANKHOST (FRANKHOST Uganda Ltd.) is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund. All services must be used for lawful purposes only.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Billing

By the Account Activation Date of each month, FRANKHOST (FRANKHOST Uganda Ltd.) shall:
Deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to FRANKHOST (FRANKHOST Uganda Ltd.) by no later than the specified payment due date. FRANKHOST (FRANKHOST Uganda Ltd.) shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly / quarterly / semi-annual or annual basis, 14 days prior the actual due date, unless otherwise specified. Payment delays should be explained via a ticket, to avoid service suspend/terminate.

Money back guarantee & refund policy

We do offer a 3-days refund policy on the FIRST order for the specific account, unless otherwise specified, if none of the resources were used. Should there have been an abuse or breach of our TOS on the account – no refunds shall be given.
We do not refund cancelled services. For example, if your service is quarterly and you request a refund after two months, no refunds will be given. No refunds are issued for setup charges, add-on charges, domain-registrations, add-on purchases, SSL certificates or overage charges. In case of AUP violations, any and all refunds are forfeit.

Promotional plans are non-refundable. If the plan is listed under a special category, on a lower price than regular one – it’s deemed promotional.

Orders originating from China are excluded from the refund policy and these orders would not be applicable for a refund.

Dedicated servers which require a custom setup, order of additional parts or take a longer than usual time to build are NOT entitled to a refund.

Storage VPS servers are entitled to 24-hour refund period, which applies to the first order only.

Cryptocurrency payments shall be non-refundable when we start receiving this form of payments. No exceptions can be made here.

At the moment we don’t receive payments in this form

Account Deactivations

Any account deactivated due to non-payment will require all invoices to be paid in full before using our services again

Cancellation Refunds

We DO NOT refund partial monthly fees to accounts. We require 30 days’ notice for a cancellation.

Limitation of Liability

FRANKHOST (FRANKHOST Uganda Ltd.) shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from FRANKHOST (FRANKHOST Uganda Ltd.)’s servers going off-line or being unavailable for any reason whatsoever. Furthermore, FRANKHOST (FRANKHOST Uganda Ltd.) shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of FRANKHOST (FRANKHOST Uganda Ltd.)’s servers. All damages shall be limited to the amount paid for the current term of service. FRANKHOST (FRANKHOST Uganda Ltd.) shall not be responsible for any damages, claimed due a mis-use of their servers by end clients.

Violations

Violations of these Acceptable Use Policies should be referred to admin@frankhost.xyz. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer

FRANKHOST (FRANKHOST Uganda Ltd.) cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain equipment, routing, software and programming used by FRANKHOST (FRANKHOST Uganda Ltd.) are not directly owned or written by FRANKHOST (FRANKHOST Uganda Ltd.). Moreover, FRANKHOST (FRANKHOST Uganda Ltd.) holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as FRANKHOST (FRANKHOST Uganda Ltd.) sees fit.

Account Registration

By registering your account with FRANKHOST (FRANKHOST Uganda Ltd.), you agree to the above policies and disclaimer. Upon registration of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem

Server Uptime Guarantee

FRANKHOST (FRANKHOST Uganda Ltd.) guarantees 99% service uptime on all hosting plans and VPS plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

Backups and data loss

FRANKHOST (FRANKHOST Uganda Ltd.) is in no way responsible for any data loss, which can be caused by various reasons, including but not limited to: Server hardware failure, user container being hacked. However we do take complimentary backups of our servers on our own at a small charge.
FRANKHOST (FRANKHOST Uganda Ltd.) reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.

Privacy

FRANKHOST (FRANKHOST Uganda Ltd.) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site

Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer our web site. We use this information for no other reason.

Order Forms

Our site uses an order form for customers to request services. All our order forms use encryption (SSL encryption). We collect sensitive information which is used only for our purposes, third party does not receive any type of information from us.

Contact information from the order forms is used to get in touch with the customer when necessary.

Billing information that is collected is used to bill the user for services.

Unique identifiers are collected from web site visitors to verify the user’s identity.

Demographic and profile data is also collected at our site.

We use this data to tailor our visitor’s experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use strong SSL encryption to ensure your privacy.

Third Parties

Information collected on this site is strictly for our use, NO OTHER OUTSIDE PERSONS MAY VIEW YOUR PERSONAL INFORMATION SUCH BILLING INFORMATION, ETC

Contacting us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: admin@frankhost.xyz
Address: Ttula Road, Kawempe, Kampala, Uganda